1. Information We Collect
We gather information in three primary ways:
- Information you provide directly. Examples include account registrations, profile information, bookings, messages, and uploaded assets.
- Usage data. We log how you interact with dashboards, listings, marketing tools, and other platform features to improve performance.
- Device and technical data. We may capture browser type, device identifiers, and diagnostic information to maintain security and reliability.
2. How We Use Your Information
Your information helps us deliver the ReelVenue experience. Specifically, we use it to:
- Authenticate users and personalize dashboards for theaters, filmmakers, and audiences.
- Process bookings, payments, and service requests.
- Send transactional notices, marketing updates, and product announcements.
- Monitor platform health, identify bugs, and deploy new features safely.
- Comply with legal obligations and enforce our Terms of Service.
3. When We Share Information
We never sell your personal information. We share data only when necessary to:
- Collaborate with trusted service providers that support hosting, analytics, communications, and payment processing.
- Facilitate direct interactions between theaters and filmmakers as part of the marketplace.
- Respond to legal requests, protect user safety, or prevent fraud.
Partners may process data on our behalf under strict confidentiality agreements and consistent with this policy.
4. Your Choices and Rights
You can update account details, manage notification preferences, or deactivate your profile at any time from your dashboard. Depending on your location, you may also have rights to access, correct, export, or delete your personal information. Contact us at privacy@reelvenue.com to submit a request.
5. Data Security and Retention
We use administrative, technical, and physical safeguards designed to protect your data. While no system can be fully secure, we continuously monitor for vulnerabilities and limit access to authorized personnel. We retain information only for as long as needed to operate the service, meet legal requirements, or resolve disputes.
6. International Users
ReelVenue may store and process information in countries outside of your residence. By using the platform, you consent to the transfer of information to the United States and other jurisdictions where we or our service providers operate.
7. Changes to This Policy
We may update this Privacy Policy to reflect new features, legal requirements, or best practices. When we make material changes, we will notify you through the platform or by email. The “Effective date” above indicates the most recent revision.
8. Contact Us
If you have questions about privacy at ReelVenue, please reach out:
- Email: privacy@reelvenue.com
- Mail: ReelVenue Privacy, 123 Indie Street, Suite 400, Portland, OR 97205