Privacy Policy

Last Updated: March 21, 2026

ReelVenue Inc. ("ReelVenue," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when registering for an account, booking a venue, purchasing a ticket, or subscribing to our services. This includes:

• Contact Data: Name, email address, phone number.
• Account Data: Passwords, profile information, and user preferences.
• Financial Data: Payment card information, billing addresses, and routing details for payouts (processed securely via our third-party payment partners).
• Transaction Data: Ticket purchase history, tipping history, and venue booking records.

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain, and provide the features of the ReelVenue platform.
• Process transactions, ticket sales, venue deposits, and royalty payouts.
• Facilitate the "ReelDemand" crowdfunding campaigns.
• Send you technical notices, updates, security alerts, and support messages.
• Improve our platform, UI/UX, and develop new features.

3. First-Party Data Sharing (Audience CRM)

A core feature of ReelVenue is empowering independent filmmakers. When you purchase a ticket, tip a creator, or subscribe to a filmmaker's updates, we share certain contact information (such as your email address) with that specific filmmaker or venue so they can communicate with you directly via their Audience CRM. We do not sell your personal data to third-party data brokers or external advertisers.

4. Third-Party Service Providers

We may share your data with trusted third-party vendors, service providers, contractors, or agents who perform services for us, including:

• Payment processing (e.g., Stripe).
• Cloud hosting and server infrastructure (e.g., AWS, Firebase).
• Email delivery and marketing analytics.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information, ensuring a seamless user experience, retaining your persona session, and providing analytics to venue owners and filmmakers.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location (e.g., California under the CCPA), you may have the right to request access to the personal data we have collected about you, request that your data be deleted, or opt-out of certain data sharing.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

ReelVenue Inc.
Email: jaice@reelvenue.com, taylor@reelvenue.com, chris@reelvenue.com
Phone: 213-769-7780